Privacy
Privacy policy
Last updated on 12 November 2026
Fefson bv handles your personal data with care. Here you can read which data we collect, why, how long we keep it and what your rights are.
Who we are
Fefson bv is responsible for processing your personal data through fefson.be.
- Fefson bv, Olmstraat 96, 1800 Vilvoorde, Belgium
- Company number: BE0480152770
- Privacy contact: info@fefson.be
What data we collect
We only collect what we need to answer your question or handle your request.
| When | Which data |
|---|---|
| You send a brief through the contact form | Name, company, email address, phone number (optional), your question, preferred timing, budget indication and any link to material |
| You book a call through our booking page | Name, email address and the chosen time slot. Bookings are handled by Google Calendar |
| You request a Christmas animation | Name, company, email address, website (optional), your logo, language choice, your consents and your IP address (to limit misuse) |
| You email or call us | The information you provide yourself |
| You visit the website | Technical data such as IP address, browser and pages visited, and, if you consent, analytics and advertising data through cookies |
What we use your data for
Every use is based on a legal ground under the General Data Protection Regulation (GDPR).
| Purpose | Legal basis |
|---|---|
| Answering your question, scheduling a call and preparing a proposal | Steps taken at your request before entering into a contract (Art. 6(1)(b)) |
| Carrying out and invoicing an assignment | Performance of the contract (Art. 6(1)(b)) and legal obligation (Art. 6(1)(c)) |
| Creating and delivering your Christmas animation | Your consent (Art. 6(1)(a)) |
| Keeping you informed of new work from time to time | Your consent (Art. 6(1)(a)), which you can withdraw at any time |
| Showing your Christmas animation as an example in our portfolio | Your consent (Art. 6(1)(a)) |
| Counting visits anonymously, without cookies | Our legitimate interest (Art. 6(1)(f)) |
| Analysing website visits to improve the site | Your consent through the cookie banner (Art. 6(1)(a)) |
| Measuring how our ads perform through Google Ads | Your consent through the cookie banner (Art. 6(1)(a)) |
| Securing the website and preventing spam or misuse | Our legitimate interest (Art. 6(1)(f)) |
We never sell your data, and we do not use it for automated decision-making or profiling.
Who we share data with
We only share your data with service providers that help us run the website and our services. They may only use your data on our instructions.
| Service provider | What for |
|---|---|
| Infomaniak (Switzerland) | Hosting of the website and forms |
| Google (Ireland / United States) | Booking page and calendar, video calls via Google Meet, website analytics via Google Analytics, ads via Google Ads |
| Vimeo (United States) | Playing videos on the website |
| Infomaniak and Google | Sending and receiving email |
| Rens Accountants | Accounting and invoicing, for clients only |
Logos for the Christmas animation are processed on our own systems. Beyond that, we only pass on data when the law requires us to.
Data outside the European Economic Area
Some service providers process data outside the EEA. This only happens with the safeguards required by the GDPR.
- According to the European Commission, Switzerland (Infomaniak) offers an adequate level of protection.
- For the United States (Google, Vimeo), we rely on the EU–US Data Privacy Framework or on the European Commission’s standard contractual clauses.
How long we keep data
We do not keep data longer than needed for the purpose we received it for.
| Data | Retention period |
|---|---|
| Enquiries and calls without an assignment | 12 months after the last contact |
| Client data, quotes and invoices | As long as accounting and tax law requires |
| Logo and information for the Christmas animation | 3 months after delivery, unless you consented to the portfolio |
| Consent to news about our work | Until you unsubscribe |
| Anonymous visitor statistics | As long as they remain useful. They are totals without IP addresses or any other data that could identify you |
| Analytics and advertising data | 14 months, according to the Google Analytics setting |
Cookies
Without your consent, we only place necessary cookies. For everything else, we first ask for your agreement through the cookie banner.
- Necessary: to remember your cookie and language choices and keep the site working securely.
- Anonymous statistics (no cookies): we count visits and page views with Koko Analytics. This happens without cookies, on our own server and without passing data to anyone else. That is why we do not ask for consent for it.
- Analytics: Google Analytics, to see how visitors use the site. Only with your consent.
- Advertising: Google Ads, to measure whether a visit came through our ads. Only with your consent.
- Embedded video: the Vimeo player may set its own cookies when you watch a video.
You can change your choice at any time through the cookie settings at the bottom of every page. Without your agreement, we do not load Google Analytics or Google Ads. If you decline later, we remove those cookies.
Your rights
You always have the right to:
- access your data and receive a copy,
- have incorrect data corrected,
- have your data erased,
- have processing restricted,
- have your data transferred,
- object to processing based on our legitimate interest,
- withdraw consent you have given, without affecting the lawfulness of earlier processing.
Send your request to info@fefson.be. We reply within one month. To protect your data, we may ask you to confirm your identity.
If you are not satisfied with how we handle your data, you can lodge a complaint with the Belgian Data Protection Authority, Rue de la Presse 35, 1000 Brussels, www.dataprotectionauthority.be.
Security, changes and contact
We protect your data with appropriate technical and organisational measures, such as a secure connection (https), restricted access and regular updates.
Our services are intended for businesses and organisations, not for children under 16.
We may update this policy if our way of working or the law changes. The date at the top shows the latest version.
Questions about privacy? Email info@fefson.be or write to Fefson bv, Olmstraat 96, 1800 Vilvoorde, Belgium.
This text is a translation. In case of any discrepancy, the Dutch version prevails.